DUPLECAST

When purchasing a Duplecast IPTV Player license, it’s important to understand how our refund and cancellation policy works.
At Duplecast Lab, we aim to make your experience transparent and customer-friendly — ensuring you always know your options.

Duplecast Refund Policy Overview

• Duplecast IPTV Player licenses are digital products that become active immediately once your payment is confirmed and your license key is linked to your Device ID.
  However, we understand that circumstances can change — that’s why Duplecast now allows refunds under specific conditions.

When You Can Request a Refund

You may be eligible for a refund if your license is new and has been active for less than 4 months.

To qualify:

1. Your subscription must be less than 4 months old.

2. You must provide the payment receipt you received by email after activation.

3. The receipt must clearly include:

   • Your MAC address (Device ID)

   • The transaction ID from your payment

Once verified, our support team will process your refund request as soon as possible.

Refunds Are Not Available If:

• Your subscription is older than 4 months.

• The license has been used on multiple devices or transferred repeatedly.

• You purchased your license from unauthorized third-party sellers.

• You cannot provide the required proof of purchase or transaction details.

How to Request a Refund

If your case meets the refund conditions, follow these steps:

1. Go to Settings → Get Help in the Duplecast IPTV Player app.

2. Select Contact Support or visit the official Duplecast Support page.

3. Include in your message:

   • Your payment receipt (received by email).

   • Your MAC address / Device ID.

   • Your transaction ID.

   • A short explanation for the refund request.

Our support team will review your request and confirm eligibility.

Cancellation Policy

• Duplecast IPTV licenses are fixed-term licenses (1 year or 3 years) and do not auto-renew.
  This means there is no recurring payment — you simply choose whether to renew when your license expires.

If you no longer wish to use the app, you can stop using it anytime; your license will remain valid until its expiration date.

Tips to Ensure a Smooth Refund Process

• Always purchase from the official Duplecast website or authorized platforms.

• Keep your payment confirmation email and receipt safe.

• Provide accurate details (MAC address & transaction ID) to speed up processing.

• If you paid through PayPal, check your email for the official transaction receipt.

Final Thoughts

At Duplecast Lab, customer satisfaction is our priority.
If your subscription is new (under 4 months) and you can provide proof of purchase, we’ll gladly help you process a refund.

For all other cases, your license remains fully valid until expiration — allowing you to continue enjoying Duplecast’s premium IPTV experience.

Have questions or refund requests? Contact Duplecast Support — we’re always here to assist you quickly and fairly.